Refund & Shipping Policy

1. Processing Time

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. We will notify you by email when your order ships.

2. Carriers & Methods

Orders are shipped within the United States via UPS Ground. All products are packaged appropriately for research materials. A tracking number is emailed to you once your order ships so you can follow its progress.

3. Shipping Address & Accuracy

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address. Address corrections after shipment may not be possible.

4. Delays, Lost & Damaged Packages

Once an order leaves our facility, delivery is in the hands of the carrier, and we are not responsible for carrier-caused delays. If your package is lost or arrives damaged, contact us promptly (see below) so we can open a carrier investigation and, where verified, arrange a replacement or refund.

5. General Policy

Due to the nature of research materials — and to ensure the integrity, sterility, and safety of products in circulation — we cannot accept returns of shipped products, and most sales are final once shipped. We are unable to resell or restock any returned research material.

6. When We Issue a Refund or Replacement

We will issue a refund or replacement, at our discretion, in the following cases:

• The product was damaged in transit (photo evidence of the packaging and product is required);
• The wrong product was shipped; or
• The order was confirmed lost in transit following a carrier investigation.

Refund or replacement requests for these issues must be submitted within 14 days of delivery (or expected delivery, for lost packages). Contact us with your order number and a clear description of the issue, including photos where applicable.

7. Order Cancellations

You may request to cancel an order any time before it is marked as shipped, for a full refund. Once an order has shipped, it cannot be cancelled. Contact us as soon as possible if you need to cancel.

8. Refund Processing

Approved refunds are issued to your original payment method. Please allow a reasonable processing period for the refund to appear, which depends on your payment provider and financial institution.

9. Research Use Disclaimer

By placing an order you confirm that all products are purchased for laboratory and in vitro research use only, and not for human or animal consumption. Dissatisfaction arising from any prohibited use is not eligible for a refund.

10. Contact Us

For shipping questions or to request a refund, replacement, or cancellation, contact us with your order number: